AileenWo.com Online Store
FAQ
  1. How to purchase products in your online store?
  2. You can place an order via our online Shop

    or

    You can place an order by email to aileenwo.com@gmail.com

    Kindly include your details for us to ship to you.

    Name of product:

    Quantity of product:

    Full Name

    Telephone Number:

    Email:

    Address:

    Country:



  3. What is the method of Payment you accept?
  4. We accept Bank Transfer for Malaysian customer. Please email to aileenwo.com@gmail.com after you have made the payment together with proof of transaction.

    Name: Low Sum Wai

    Maybank Account No: 112317110756


    Name: Low Sum Wai & Wo Ai Leen

    CIMB Account No: 7065456755


    Name: Low Sum Wai & Wo Ai Leen

    Public Bank Account No: 4870191136


  5. What is the refund policy?
  6. We offer 100% Customer Satisfaction Guarantee or you get back your money. No Risk Involved!

    Any goods may be returned within 14 days from the day they are received providing they are unopened and unused, we will be happy to refund the full cost of the products, excluding return postage costs.

  7. What is the delivery method?
  8. Poslaju (Default) unless your area doesn't support then we will use other courier

    Free Shipping within Peninsular Malaysia & East Malaysia

  9. What is the delivery duration?
  10. Kuala Lumpur & Selangor - 1 to 2 days (depending on Poslaju efficiency in your area)

    Penang/Melaka/Johor/Ipoh//Kedah/Perak/Perlis. 1 to 2 days (depending on Poslaju efficiency in your area). Labuan/Bintulu/Sabah/Sarawak - 3-4 days (depending on Poslaju efficiency in your area)

    Poslaju courier operating days Monday - Friday

  11. Urgent Same Day via Runner within Klang Valley ONLY (Monday - Sunday).Please contact us for the fee charges of runner. (Upon received payment on same day via Maybank/ATM transfer to Maybank)
  12. Please email us aileenwo.com@gmail.com to confirm the availability of same day delivery

  13. All items will be written as "Test Kit" in courier slip